Please note that the scope of this Policy is limited to information collected or received by Arkana Games through your use of the Service. Arkana Games is not responsible for the actions of third parties, the content of their sites/apps/games, the use of information that you provide to them, and any other services or products they may offer. Any link to those sites does not constitute our affiliation with the third parties.
By using the Service, you are expressing your agreement to this policy and the processing of your data, including your personal information as described in the policy. Should you have a disagreement with our policy, please do not use the Service. You can contact us for concerns and questions regarding this policy via email at: nerds (at) arkanagames (dot) com.
Information Collection and Use
Arkana Games primary goals in collecting and using information is to create your account, provide the Services to you, improve the Service, contact you, and to create reports for internal use. We store the information on our servers that are located in Indonesia.
Arkana Games Web Sites
While you browse Arkana Games’ Web Sites, your device’s operating system, Internet Protocol (IP) address, access times, browser types and language, and the referring Web Site address may be logged automatically. We may use this information to monitor the performance of our website to analyze and develop your use of the Service. In addition, we may ask you to submit and we may process and store data that is personal to you, including but not limited to your name, photo, gender, age, birthday, links to your profiles at social media and other third party sites, username, and email addresses. We may use this information to create a user profile and provide you services. We may use your email address to notify you about company news and promotions. Your gender and birthday may be used to analyze user trends and target certain promotions. If you no longer with to receive these types of promotional materials, you may opt-out from receiving them at any time by emailing us at nerds (at) arkanagames (dot) com.
iOS and Android Platforms
When you use any of the Arkana Games’ games or application on a mobile platform, we may collect and record certain information such as your unique device ID (persistent / not persistent), hardware type, media access control (MAC) address, international mobile equipment identity (IMEI), the version of your operating system (OS), your device name, your email address (if you have connected to Facebook or Google+), and your location (based on your IP address). This information is useful to us for troubleshooting and helps us understand usage trends.
We may collect your location based information for the purpose of providing you with the correct version of the application. If you no longer wish to allow us to track or use this information, you can always turn it off at the device level. Please note that the application may not working properly if you disable the features.
In addition, we may create a unique ID to track your use of the Service. This unique user ID is stored in connection with your profile information to track Arkana Games’ games that you are playing.
Facebook Connect, Game Center, and Google+
You can log in to our site using sign-in services from third party Social Media Service such as Facebook Connect, Google+ Connect+, Apple Game Center, or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name, gender, age, country, and email address. Services like Facebook Connect give you the option to post information about your activities on this web site to your profile page to share with others within your network.
We may collect and record information through the Social Media Service in accordance with the policies and terms of the Social Media. The information we collect when you connect your user account to a Social Media Service may include: (1) your name; (2) your Social Media user identification number and/or user name; (3) locale, city, state, and country; (4) sex; (5) birth date; (6) email address; (7) profile picture or its URL; and (8) the Social Media User Identification numbers for your friends that are also connected to Arkana Games’ game(s).
Invite a Friend
Arkana Games may offer you the opportunity to invite your contacts from a Social Media Service (such as your Facebook friends) so that those contacts can be located in Arkana Games’ games and/or you can invite them to join you in Arkana Games’ games. Such contact information will only be used for the purpose of sending communications to the addressee.
We may collect your email address when you contact our customer service or support and we may use that email address to contact you about your gaming experience with Arkana Games’ games and notify you about company news and promotions. If you no longer wish to receive certain email notifications you may opt-out at any time by emailing us at nerds (at) arkanagames (dot) com.
We may occasionally send you push notifications through our mobile applications to send you game updates, high scores, and other services related notifications that may be of importance to you. You may at any time turn off this feature by turning it off at the device level through your settings.
Our products may request your permission to access your smartphone's camera to take picture. The picture will only be used, modified, stored, and shared after the permission of the player. You may at any any time turn off this feature by turning it off at the device level through your settings.
Game Data Collection
Whenever you play our games, we may collect data about all of your interactions with the game and with other players inside the game via server log files. This information may be associated with your player ID, IP address, or device ID for the purpose of providing you our Services and improving them.
We and our marketing and outsourcing partners, affiliates, or analytics service providers use technologies such as cookies, beacons, scripts, and tags to identify a user computer/device and to remember things about your visit, such as your preferences or a user name and password. Information contained in a cookie may be linked to your personal information, such as your user ID, for purposes such as improving the quality of our Services, tailoring recommendations to your interests, and making the Services easier to use. You can disable cookies at any time, although you may not be able to access or use some features of the Service.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Application on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
Third Party Services
We may feature advertising within our Service. The advertisers may collect and use information about you, such as your Service session activity, device identifier, MAC address, IMEI, geo-location information, and IP address. They may use this information to provide advertisements of interest to you.
In addition, you may see our games advertised in other services. After clicking on one of these advertisements and installing our game, you will become a user of our Service. In order to verify the installs, a device identifier may be shared with the advertiser.
How We Use Information:
Create game accounts and allow users to play our games;
Identify and suggest connections with other Arkana Games’ users;
Understand your preferences to enhance your experience and enjoyment of using our Service;
Respond to your comments and questions and provide customer service;
Provide and deliver products and services you request;
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
Communicate with you about promotions, rewards, upcoming events, and other news about products and services;
Enable you to communicate with other users; and
Link or combine it with other information we get from third parties, to help understand your preferences and provide you with better Services.
Disclosure of Your Information
Arkana Games does not share your personal information except as approved by you or as described below:
With your consent, for example, when you agree to our sharing your information with other third parties for their own marketing purposes subject to their separate privacy policies. If you no longer wish us to allow us to share your information with third parties, please contact us at nerds (at) arkanagames (dot) com.
We may release your information as permitted by law, such as to comply with a subpoena, or when we believe that release is appropriate to comply with the law; investigate fraud, respond to a government request, enforce or apply our rights; or protect the rights, property, or safety of us or our users, or others. This includes exchanging information with other companies and organizations for fraud protection.
Arkana Games may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or notice on our site of any change in ownership or users of your personal information.
We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.
Changes to the Policy
Arkana Games takes reasonable measures to protect your information from unauthorized access or against loss, misuses, or alteration by third parties. Although we make good faith efforts to store the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third party hackers from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuses, or alteration by third parties. No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Access to Personal Information
If you want to change your personal information, or if you no longer desire our service, you may correct, update, or delete inaccuracies by making the change within your account settings or by contacting us at nerds (at) arkanagames (dot) com.. We will respond to your access request within 30 days.
Our Policy Regarding Children
We provide games for several target users, including from Children age 3+ to Teen or above. Our official channel (Google Play Store and Apple App Store) will contains the age rating such as ESRB and PEGI rating. Please use our Service according to your age.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to use our Service that are targeted for users of the age 13 and above. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal information. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 13, please contact us at nerds (at) arkanagames (dot) com.
Opting Out of Marketing
You may opt-out of receiving promotional emails from us by emailing us at nerds (at) arkanagames (dot) com. If you opt-out, we may still send you non promotional emails, such as emails about your accounts or our ongoing business relations.
If you have any questions about this Policy, please contact us at nerds (at) arkanagames (dot) com.